We provide top-rated flooring installations using quality herringbone flooring styles by guaranteeing satisfaction for all our clients. We ensure to supply our clients with quality herringbone flooring that meets their expectations and needs. Nevertheless, we understand that there might be cases when it will be necessary to cancel the order, return, replace or get a refund. The policy below defines the terms and conditions of such cancellations, returns, and refunds for our herringbone flooring products and services.
Order Cancellation Policy
Clients of Herringbone Flooring in Dubai can cancel their order prior to order processing, materials preparations, customization, delivery and installation planning. Every cancellation request is processed by our management taking into consideration the current order processing stage.
Custom herringbone flooring orders which are already prepared, manufactured or customized for a particular customer cannot be cancelled due to the fact that the materials were specially arranged for your order.
Return Eligibility
Returns or replacements may be made when:
- The delivered herringbone flooring has some defects.
- The delivered product does not conform to the approved order specification.
- The ordered flooring is not available after placing the order.
- Installation problems arise due to mistakes by our people.
All claims regarding return are evaluated by our experts after analyzing the product status, installation process, and order data to ensure a fair decision.
Products that Cannot Be Returned or Replaced
Return or replacement requests will not be entertained in the following cases:
- Customized herringbone flooring styles as per individual customer specifications.
- Flooring products that have been already installed or modified in any way.
- Products that are damaged owing to improper handling and inappropriate use.
- Inappropriate measurement of dimension was given by customers.
Process of Inspection and Resolution
The customers need to immediately report Herringbone Flooring about any problem that comes after the delivery or installation of our product. Our team would consider the matter and might even conduct an inspection to figure out the real cause of the problem. Then, based on the situation and condition of the case, we will give the most appropriate solution for the matter.
Refund Process
After the approval of the refund, the money will be processed back to the customer through the same mode of payment that was used during purchase. The time required to process the refund can depend on many factors like banking policies and payment processing times.